Account

Country

Returns and Limited Warranty Policies

RETURNS AND EXCHANGES 

Our #1 priority is our customers. We hope you love your purchase. If, for any reason, you are not satisfied, you may return or exchange within 30 days from order receipt, providing the following conditions are met:

  1. Unused and Unopened: All product(s) must be in its original condition, unused, unopened, and with all seals, packaging, tags, labels, and accessories intact.
  2. Proof of Purchase: A valid receipt or proof of purchase is required for all returns.
  3. Return Process: To initiate a return, please contact [email protected] with your order number and reason for return.
  4. Transit: Products in transit remain the customer's responsibility and a refund will only be provided when we have received the product. We recommend that you retain a proof of delivery should any packages become lost in transit.
  5. Refund Method: Once your return is received and inspected, we will process your refund to the original payment method within 14 (fourteen) business days.
  6. Shipping Costs: Customers are responsible for return shipping. Any additional shipping costs associated with the order are non-refundable unless the return is due to an error on our part.
  7. Damaged Products: In the event of damage, please save all packaging materials and reach out to [email protected] immediately for a replacement or refund.
  8. Authorized Retailers: we do not accept product returns from other retailers or resellers. Please contact the retailer or reseller directly for their return policy.
  9. Exclusions: Please note that the Super Anti-Aging CRYSTAL LED Face Mask is non-returnable nor refundable. We do, however, provide a 1 (one) year warranty for the Super Anti-Aging CRYSTAL LED Face Mask outlined below.

If you have any questions or need assistance with your return, please contact us at support@angelacaglia.com.

Super Anti-Aging CRYSTAL LED Face Mask Warranty

Hollywood Glow Girl Enterprises, LLC D/B/A Angela Caglia Skincare (“Angela Caglia Skincare”) warrants its Super Anti-Aging LED Face Mask (each a “Product”) to be free from defects which would result in Product failure for a period of one (1) year from the date of purchase (the “Limited Warranty”). During the warranty period, Angela Caglia Skincare will, at its discretion, repair or replace the defective part or Product or refund the Product’s original purchase price.  The Limited Warranty does not cover cosmetic deterioration caused by normal wear and tear or damage caused by accident, misuse, or neglect.  The Limited Warranty is valid for the original purchaser of the Product and cannot be transferred. For California residents, a failure to register does NOT diminish your warranty rights. If you have a problem with or question about your Product, please contact our Customer Service Team at [email protected] so we can troubleshoot or respond to your concerns.  

The Limited Warranty will be honored under the following circumstances:

  1. If the Product was purchased directly from an authorized retailer.
  2. Purchase date is within the warranty period.
  3. Purchases are made in the United States and Canada.
  4. The Product has been employed for personal use only.
  5. The Product has been operated based on the user manual instructions.
  6. The Product has been confirmed defective after troubleshooting with the Angela Caglia Skincare Customer Service Team.
  7. A proof of purchase has been presented upon making a claim under the Limited Warranty.

The Limited Warranty will be voided if:

  1. The Product has been physically damaged, misused, or mishandled.
  2. The Product has been operated in a manner inconsistent with the user manual instructions.
  3. Any manipulation or unauthorized technical changes have been made or attempted to the Product.
  4. The Product has been used outside of North America’s voltage capacity outlets.
  5. Except for the Limited Warranty, Angela Caglia Skincare makes no warranty whatsoever, including, without limitation, any warranty of merchantability or fitness for a particular purpose, whether express or implied, by law, course of dealing, course of performance, usage of trade or otherwise.