Return Policy 2026
RETURNS & EXCHANGES
We want every Angela Caglia ritual to deliver on its promise. If something isn't right with your order, here is how we'll make it right.
OUR 30-DAY POLICY
Unopened, unused products in their original packaging with security seals intact may be returned for a full refund within 30 days of delivery. To start a return, email support@angelacaglia.com with your order number and the item(s) you'd like to send back. We'll respond within 1–2 business days with return instructions.
SENSITIVITY OR ADVERSE REACTIONS
Your skin's response to a product matters more than our policy. If you experience irritation, sensitivity, or an adverse reaction to one of our formulas within 30 days of delivery, please reach out to support@angelacaglia.com with your order number and a brief description of what you experienced. We will arrange a return, refund, or product exchange. We cover return shipping in these cases.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or includes the wrong product, contact support@angelacaglia.com within 14 days of delivery. Please include photos of the issue and your order number. We will send a replacement or issue a full refund, and we cover all shipping costs.
RETURN SHIPPING
For standard 30-day returns, the customer is responsible for return shipping. We recommend using a tracked, insured service, as we cannot issue a refund until the return is received in our facility. Original shipping fees are non-refundable.
For adverse reaction returns, damaged or defective items, or incorrect shipments, Angela Caglia Skincare covers return shipping.
REFUNDS
Once your return is received and inspected, we will issue your refund to the original payment method within 10 business days. You will receive an email confirmation when the refund is processed. Depending on your bank, the credit may take an additional 3–5 business days to appear on your statement.
FINAL SALE
The following items are not eligible for return:
- Gift cards
- Samples, deluxe samples, and discovery sizes
- Free gifts with purchase and promotional items
- Items purchased during a final sale, sample sale, or flash sale event
- Sets, kits, and bundles once one or more components have been opened
SUBSCRIPTIONS & AUTO-REPLENISH
You may pause, skip, or cancel your subscription at any time through your account, at least 24 hours before your next scheduled charge. Orders that have already shipped are subject to our standard 30-day return policy. If you forget to skip a shipment and the package arrives unopened, contact us within 30 days of delivery and we will accept the return under our standard policy.
GIFT RETURNS
If you received an Angela Caglia product as a gift and would like to return it, please contact support@angelacaglia.com with the original order number or the gift-giver's information. Gift returns are issued as store credit.
PRODUCTS PURCHASED FROM RETAILERS
Items purchased from one of our authorized retail partners — including Bluemercury, Nordstrom, Violet Grey, and partner medical spas — must be returned through that retailer under their return policy. We are unable to process returns or exchanges for products purchased outside of angelacaglia.com.
INTERNATIONAL ORDERS
Our 30-day return policy applies to international orders. The customer is responsible for return shipping and any associated duties or taxes. Original shipping fees and duties paid are non-refundable. We recommend using a tracked, insured shipping service.
QUESTIONS?
For anything not covered here, please reach out. Our team is available Monday through Friday, 9am to 6pm PST.
support@angelacaglia.com
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FREQUENTLY ASKED QUESTIONS
How long do I have to return a product?
Thirty days from the date your order was delivered.
Can I return a product I've already opened?
For most reasons, no. We accept unopened, unused products with security seals intact within 30 days of delivery. However, if you experienced sensitivity or an adverse reaction to a product, please reach out to us at support@angelacaglia.com — we handle those situations individually and will work with you on a return, refund, or exchange.
What if I have a reaction to a product?
Please contact us within 30 days at support@angelacaglia.com with your order number and a brief description of what you experienced. We will arrange a return, refund, or exchange and cover the return shipping. Your skin's wellbeing comes first.
Who pays for return shipping?
For standard returns of unopened products, the customer is responsible for return shipping. For damaged, defective, or incorrect items — and for adverse reaction returns — Angela Caglia Skincare pays.
When will I see my refund?
Within 10 business days of when we receive your return. Your bank may take an additional 3–5 business days to post the credit to your account.
Can I exchange a product instead of getting a refund?
Yes, in the case of an adverse reaction, damaged item, or defective product. For standard returns of unopened products, we issue a refund to your original payment method. If you'd like a different product, simply place a new order and return the original.
What if my package arrived damaged?
Contact us within 14 days at support@angelacaglia.com with photos of the damage and your order number. We will send a replacement or issue a full refund, and we cover all shipping costs.
I bought Cell Forté at Bluemercury. Can I return it directly to you?
Products purchased from one of our retail partners must be returned through that retailer (Bluemercury, Nordstrom, Violet Grey, or partner medical spas). They each have their own return policy and process.
Can I return a subscription order?
Yes — our standard 30-day return policy applies to subscription and auto-replenish orders. To avoid future charges, log in to your account and pause, skip, or cancel your subscription at least 24 hours before your next ship date.
I received an Angela Caglia product as a gift. Can I return it?
Yes. Email support@angelacaglia.com with the original order number or the gift-giver's information. Gift returns are issued as store credit.
Do you accept international returns?
Yes. Our 30-day return policy applies to international orders. Customers are responsible for return shipping and any duties or taxes. Original shipping fees and duties paid are non-refundable.
How do I start a return?
Email support@angelacaglia.com with your order number, the item(s) you'd like to return, and the reason for the return. We will respond within 1–2 business days with instructions.