Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
We also do not accept returns on products that have made contact with your skin.
In the even of shipping damage to items, please save all packaging materials and report damage immediately to the carrier. All shipping damage claims must be filed directly with the carrier.
The Cellreturn Platinum LED Face Mask is covered under a manufactures warranty if your product fails after the initial 30 day return period, unless the following cases apply:
- Failure or damage due to improper use.
- Defaults due to improper repair.
- Damage due to negligence during use after purchase or damage due to being dropped on the floor.
- Natural disasters, such as fire, earthquakes, and/or floods.
- Defect cause by improper use.
CELLRETURN guarantees to fix or replace within 12 months from the date of receipt.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 153 W Rosecrans, Suite 2, Gardena, CA, 90248, United States.
To return your product, you should mail your product to: 153 W Rosecrans, Suite 2, Gardena, CA, 90248, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.