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Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Omnilux LED Return Policy: Please examine your order upon arrival for any discrepancies or defects. If there is a problem, please notify us within 5 days of receipt of shipment. Absolutely no returns will be accepted after 30 days.

A full credit will be given for returned products that are undamaged, less a return processing fee. A pre-paid shipping label will be provided for your return and the return shipping cost will be deducted from your refund. Please return each item in its original box and with all original packing materials. Please note, returns made without our pre-paid shipping label are not eligible for a shipping cost reimbursement. 

To return an item, contact us first by e-mail or telephone for a Return Authorization Number. We will need your name, contact information and details of the product and original order.

Please contact us immediately if there are any issues during shipment/delivery of your order. All orders are subject to review for replacement/refund. Please note if your order shows as “delivered” and you did not receive your item, we will be unable to offer a refund. A replacement will be determined upon further investigation. All replacements provided by Omnilux are subject to shipping/handling charges and are not eligible for a refund.


In the event of shipping damage to items, please save all packaging materials and report damage immediately to the carrier. All shipping damage claims must be filed directly with the carrier and GlobalMed must be notified.



This product is covered under a manufactures warranty if your product fails after the initial 30 day return period.


Under normal use Omnilux Contour™ devices are warranted for 2 years. The battery/controller is warranted for one year.

This warranty extends only to the original purchaser. If the product should become faulty within the warranty period, contact your provider.

  • GlobalMed Technologies, Co. or its authorized distributor reserves the right to repair a defective product.
  • GlobalMed Technologies, Co. or its authorized distributor reserves the right to replace a defective product with the most compatible product currently available.
  • This warranty does not cover damage caused by the following:
    - Accident, misuse, abuse or alteration
    - Servicing by unauthorized persons
    - Connection to incorrect power sources
    - Use with unauthorized accessories

GlobalMed Technologies, Co. or its authorized distributors shall not be responsible for any incidental, special or consequential damages resulting from the use of this product. All implied warranties, including but not limited to implied warranties of fitness and merchantability are limited in duration to one year from date of original purchase.

This warranty gives you specific legal rights, and you may also have other rights that vary from country to country. Some countries do not allow the exclusion or limitation of incidental or consequential damages, or limitations on how long an implied warranty lasts, so some of the above limitations and exclusions may not apply to you.

This warranty is given in lieu of all other warranties, written or oral, whether expressed by affirmation, promise, description, drawing, model or sample. Any and all warranties other than this one, whether expressed or implied, including implied warranties of merchantability and fitness for a particular purpose are hereby disclaimed.

Please register your warranty here. If the product is defective within the warranty period please contact your provider.

Other Non-returnable items: The Radiance Kit, Facial-At-Home Kit, The Beauty Ritual Kit, Gold Cryo Facial Set, and The Rose Quartz Vanity Bowl.


The Omnilux LED Face Mask is covered under a manufactures warranty. If your product fails after the initial 30 day return period, refer to the warranty policy


Any item not in its original condition or is damaged or missing parts for reasons not due to our error will not be refunded or exchanged.

Any item that is returned more than 30 days after delivery will not be refunded or exchanged.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.  If you are approved, then your refund will be processed and a credit will automatically be applied to your credit card or original method of payment, within 5 days.



Sale items (if applicable)
Only regular priced items may be refunded; unfortunately, sale items cannot be refunded.



Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 



If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

To complete your return, we require a receipt or proof of purchase from


To return your product, you should mail your product to: 1917 Sunset Plaza Drive, Los Angeles, CA 90069.


You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.