1. Parties and Acceptance

This website (www.angelacaglia.com) is owned and operated by Hollywood Glow Girl Enterprises, LLC d/b/a Angela Caglia Skincare, a California limited liability company at 153 W Rosecrans Ave., Unit 2, Gardena, California 90248.

By accessing or using this Site, completing a purchase, or clicking to accept these Terms at checkout, you agree to be bound by these Terms of Service, our Privacy Policy, and our Cookie Policy. If you do not agree, you have no right to use the Site.

2. Key Definitions

"Site" means www.angelacaglia.com including all subdomains and social media accounts. "Content" means all materials on the Site. "User Content" means materials you submit. "Transaction" means any purchase through the Site.

3. Eligibility

You must be 18 or older and capable of forming a binding contract to use this Site. Use is authorized for personal, non-commercial purposes only.

4. Notice Required by California Law

Pursuant to California Civil Code Section 1789.3: Provider is Angela Caglia Skincare, 153 W Rosecrans Ave., Unit 2, Gardena, CA 90248, (424) 343-0253, rob@angelacaglia.com. Complaints may be directed to the California Dept. of Consumer Affairs, 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, (800) 952-5210.

5. Rules of Conduct

You agree not to post unlawful content, disrupt the Site, use bots or scrapers, impersonate others, collect personal data about other users, attempt unauthorized access, or use the Site commercially without our written consent.

6. Intellectual Property

All Content is exclusively owned by Angela Caglia Skincare or its licensors. You may not copy, modify, or distribute Content without our prior written consent. DMCA notices to rob@angelacaglia.com.

7. User Content

By submitting User Content you grant Angela Caglia Skincare a worldwide, royalty-free license to use it in connection with our business. To request deletion contact support@angelacaglia.com.

8. Products, Purchases, and Returns

8.1 Skincare — All Sales Final

All skincare sales are final unless purchased under our Try Before You Buy program (Section 9) or required by law. For damaged orders contact support@angelacaglia.com within 7 days of delivery.

8.2 Authorized Retailers

Authorized retailers include Nordstrom, Bluemercury, Violet Grey, Dermstore, and our website. We do not honor returns for unauthorized reseller purchases.

8.3 Medical Disclaimer

Our product content is not medical advice. Consult your physician before use if you have a medical condition.

9. Try Before You Buy

• Trial period: 10 days from delivery.
• To return: Email support@angelacaglia.com before the 10-day period expires.
• Restocking fee: $20.00 deducted from your refund.
• Condition: Must be returned in original packaging.
• Limit: One per customer per product.

10. Auto-Renewal Programs

• Subscriptions renew automatically unless cancelled before the renewal date.
• Charge amount disclosed at enrollment and in confirmation email.
• Cancel anytime by emailing support@angelacaglia.com before next billing date.
• We send renewal reminders with upcoming charge and cancellation instructions.
• Price changes communicated in advance with opportunity to cancel.

11. SMS, Email, and Direct Mail Marketing

11.1 Email (Klaviyo)

By opting in you agree to receive promotional emails. Unsubscribe anytime via the link in any email or by emailing support@angelacaglia.com.

11.2 SMS (Postscript)

By opting in you agree to receive autodialed marketing messages. Consent is not a condition of purchase. Reply STOP to opt out. Message and data rates may apply.

11.3 Direct Mail (PostPilot)

We may send direct mail to existing customers. PostPilot SiteMatch sends postcards to anonymous visitors who have accepted cookies. To opt out email support@angelacaglia.com with your name and address.

12. Privacy, Cookies, and Tracking

Your use of this Site is subject to our Privacy Policy and Cookie Policy. Our cookie banner lets you Accept or Reject non-essential tracking. Click "Your Privacy Choices" in our footer to update preferences anytime.

13. Disclaimers and Limitations of Liability

OUR SERVICES, PRODUCTS, AND CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS OR (B) $100.

14. Indemnification

You agree to indemnify and hold harmless Angela Caglia Skincare from claims arising from your use of the Site, your User Content, or your violation of these Terms.

15. Dispute Resolution

15.1 Informal Resolution — Required Before Arbitration

Before filing arbitration you must email a Dispute Notice to rob@angelacaglia.com describing your dispute and desired relief. We have 30 days to resolve it informally. Skipping this step is grounds for dismissal.

15.2 Binding Arbitration

ALL DISPUTES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER JAMS. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTIONS.

15.3 Arbitration Rules

Administered exclusively by JAMS. Streamlined Rules for claims under $250,000; Comprehensive Rules for claims over $250,000. See www.jamsadr.com or call 1-800-352-5267. California law applies. Arbitration in the county where you reside.

15.4 Fees

We pay all JAMS filing and arbitrator fees. Angela Caglia Skincare waives the right to seek attorneys' fees if it prevails.

15.5 Exceptions

Either party may bring individual small claims court actions or seek injunctive relief for IP infringement.

15.6 Class Action Waiver

ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. NO CLASS OR REPRESENTATIVE PROCEEDINGS. IF THIS WAIVER IS UNENFORCEABLE THE ENTIRE SECTION 15 IS VOID.

15.7 Time Limit

All claims must be filed within one (1) year of the dispute arising. This is shorter than California's default limitations period.

15.8 Governing Law

California law governs. Non-arbitrated claims: exclusive jurisdiction in Los Angeles County courts.

15.9 Opt-Out

Email rob@angelacaglia.com within 30 days of first use to opt out of arbitration. Include your name, address, and opt-out statement.

16. Changes to These Terms

We may modify these Terms at any time. Material changes posted with revised date. Continued use constitutes acceptance. To reject Dispute Resolution changes email rob@angelacaglia.com within 30 days.

17. General Terms

These Terms are the entire agreement between you and Angela Caglia Skincare and supersede all prior agreements. If any provision is unenforceable the rest remains in force. You may not assign these Terms. Nothing herein creates an employment or agency relationship.

18. Contact Information