1. Parties and Acceptance

This website (www.angelacaglia.com) is owned and operated by Hollywood Glow Girl Enterprises, Inc. d/b/a Angela Caglia Skincare ("Angela Caglia Skincare," "we," "us," or "our"), a California limited liability company located at 153 W Rosecrans Ave., Unit 2, Gardena, California 90248.

By accessing or using this Site, completing a purchase, creating an account, or clicking to accept these Terms at checkout, you ("User" or "you") agree to be bound by these Terms of Service, our Privacy Policy, and our Cookie Policy, each incorporated herein by reference. If you do not agree, you have no right to access or use the Site.

Your acceptance of these Terms is recorded at the time you check the acceptance box at checkout or account creation, together with the date and time of acceptance.

2. Key Definitions

"Site" means www.angelacaglia.com, including all subdomains, subparts, mobile applications, and associated social media accounts.

"Content" means all logos, text, graphics, images, software, audio, video, and other materials available on or through the Site.

"User Content" means any photographs, comments, video clips, or other materials you submit to the Site.

"Transaction" means any purchase of products or services through the Site.

"Angela Caglia Skincare" refers to Hollywood Glow Girl Enterprises, LLC d/b/a Angela Caglia Skincare.

3. Eligibility

You may use the Site only if you are 18 years of age or older, capable of forming a binding contract, and not prohibited from using the Site under applicable law. Use of the Site for personal, non-commercial purposes only is authorized.

4. Notice Required by California Law

Pursuant to California Civil Code Section 1789.3, California residents are entitled to the following consumer rights notice:

The provider of this service is Angela Caglia Skincare, 153 W Rosecrans Ave., Unit 2, Gardena, California 90248, email rob@angelacaglia.com.

Complaints may be directed to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Boulevard, Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210.

5. Rules of Conduct

You agree to use the Site only for lawful purposes. You agree not to: post unlawful content; disrupt the Site; use bots or scrapers; impersonate others; collect personal data about other users; attempt unauthorized access; or use the Site commercially without our written consent.

6. Intellectual Property

All Content is the exclusive property of Angela Caglia Skincare or its licensors. You may not copy, modify, or distribute Content without our prior written consent. We comply with the DMCA. Copyright notices to rob@angelacaglia.com.

7. User Content

By submitting User Content, you grant Angela Caglia Skincare a worldwide, royalty-free license to use it in connection with our business. You are responsible for all User Content you submit. To request deletion, contact support@angelacaglia.com.

8. Products, Purchases, and Returns

8.1 Skincare Products — All Sales Final

All skincare product sales are final unless purchased under our Try Before You Buy program (Section 9) or as required by applicable law. For damaged orders, contact support@angelacaglia.com within 7 days of delivery.

8.2 Authorized Retailers

Authorized retailers include Nordstrom, Bluemercury, Violet Grey, Dermstore, and our website. We do not honor returns for products purchased from unauthorized resellers.

8.3 Medical Disclaimer

Our product content is not medical advice. Consult your physician if you have a medical condition that may be affected by our products.

9. Try Before You Buy

• Trial period: 10 days from delivery to decide whether to keep the product.
• To return: Contact support@angelacaglia.com before the 10-day period expires.
• Restocking fee: $20.00 restocking fee deducted from your refund.
• Condition: Products must be returned in original packaging.
• One per customer: Limited to one order per customer per product.

10. Auto-Renewal Programs

• Subscriptions automatically renew unless cancelled before the renewal date.
• Recurring charge amount disclosed at enrollment and in confirmation email.
• Cancel anytime by emailing support@angelacaglia.com before the next billing date.
• We will send renewal reminders with upcoming charge and cancellation instructions.
• Price changes will be communicated in advance with opportunity to cancel.

11. SMS, Email, and Direct Mail Marketing

11.1 Email (Klaviyo)

By opting in, you agree to receive promotional emails. Unsubscribe at any time via the unsubscribe link or support@angelacaglia.com.

11.2 SMS (Postscript)

By opting in, you agree to receive autodialed marketing messages. Consent is not a condition of purchase. Reply STOP to opt out. Message and data rates may apply.

11.3 Direct Mail (PostPilot)

We may send direct mail to existing customers. PostPilot SiteMatch sends postcards to anonymous visitors who have accepted cookies. To opt out of direct mail, email support@angelacaglia.com with your name and address.

12. Privacy, Cookies, and Tracking

Your use of this Site is subject to our Privacy Policy and Cookie Policy. Our cookie banner lets you Accept or Reject non-essential tracking. Click "Your Privacy Choices" in our footer to update preferences anytime.

13. Disclaimers and Limitations of Liability

13.1 Disclaimer of Warranties

OUR SERVICES, PRODUCTS, AND CONTENT ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND. WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED.

13.2 Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID US IN THE PRECEDING 12 MONTHS OR (B) $100.

14. Indemnification

You agree to indemnify and hold harmless Angela Caglia Skincare from claims arising from your use of the Site, your User Content, or your violation of these Terms.

15. Dispute Resolution

15.1 Informal Resolution — Required Before Arbitration

Before filing arbitration, you must email a Dispute Notice to rob@angelacaglia.com describing your dispute and desired relief. We have 30 days to resolve it. Skipping this step is grounds for dismissal.

15.2 Binding Arbitration

ALL DISPUTES WILL BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION UNDER JAMS. BOTH PARTIES WAIVE THE RIGHT TO A JURY TRIAL AND CLASS ACTIONS.

15.3 Arbitration Rules

Administered by JAMS exclusively. Streamlined Rules for claims under $250,000; Comprehensive Rules for claims over $250,000. See www.jamsadr.com. California law applies.

15.4 Fees

We pay all JAMS filing and arbitrator fees. Angela Caglia Skincare waives the right to seek attorneys' fees if it prevails.

15.5 Exceptions

Either party may bring individual small claims court actions or seek injunctive relief for IP infringement.

15.6 Class Action Waiver

ALL DISPUTES MUST BE BROUGHT INDIVIDUALLY. NO CLASS OR REPRESENTATIVE PROCEEDINGS. IF THIS WAIVER IS UNENFORCEABLE, THIS ENTIRE SECTION IS VOID.

15.7 Time Limit

All claims must be filed within one (1) year of the dispute arising. This is shorter than California's default limitations period.

15.8 Governing Law

California law governs. Non-arbitrated claims: Los Angeles County courts.

15.9 Opt-Out

Email rob@angelacaglia.com within 30 days of first use to opt out of arbitration. Include your name, address, and opt-out statement.

16. Changes to These Terms

We may modify these Terms at any time. Material changes will be posted with a revised date. Continued use constitutes acceptance. To reject Dispute Resolution changes, email rob@angelacaglia.com within 30 days.

17. General Terms

These Terms are the entire agreement between you and Angela Caglia Skincare. If any provision is unenforceable, the rest remains in force. You may not assign these Terms. Nothing herein creates an employment or agency relationship.

18. Contact Information